Privacy Policy

Decoory Interiors (“Decoory”, “we”, “us”) is an interior design and execution business based in Greater Noida West, Uttar Pradesh, India. This policy explains how we handle personal information collected through our website, our Facebook and Instagram enquiry forms, and our follow-up calls and messages. It also covers our Meta integration, Decoory Lead Automation.

• Website: https://decoory.com/
• Privacy contact: hello@decoory.com
• Business address: GF -71, center, Gaur City 1, Sector 4, Greater Noida, Ghaziabad, Uttar Pradesh 201318

When you enquire through a Facebook or Instagram Instant Form, our website form or chat, WhatsApp, a phone call, or by contacting us directly, we may collect:

• Your name, phone number, email address, city, and any other information you choose to give us.
• Your property location and type, interior-design requirements, indicative budget, project timeline, and preferred callback or visit time.
• Enquiry identifiers, submission time, the form or page you used, and available campaign or advertisement details.
• Follow-up call details, such as call time, duration, connection status, a summary of the conversation, and whether you ask for another call.
• Information generated from the conversation, such as whether your enquiry appears relevant to our services and what follow-up is needed.

Some follow-up calls may be handled by an automated AI voice assistant. If a call is recorded or transcribed, we will tell you at the start of the call. We use recordings and transcripts to prepare a summary for our team, check that the summary is accurate, and resolve any question about what was discussed. You can ask us to delete a recording or transcript at any time — see Your choices and deletion requests.

Please avoid giving payment-card details, passwords, identity-document numbers, or other sensitive information that is not needed for an enquiry.

We use enquiry information to understand your project, respond to your request, discuss our services, arrange callbacks or consultations, and keep an accurate follow-up record. We also use technical records to avoid duplicate calls, investigate failed deliveries, and keep our systems secure.

An automated AI voice assistant may contact you about your enquiry. It helps collect project information and prepare a summary for our team. AI-generated summaries and classifications can be inaccurate; you can ask our team to correct them or to speak to a person. A preferred visit time is not a confirmed booking — our team will confirm an actual date and time with you.

We contact you about your enquiry using the details you submitted. We do not treat an enquiry as permission for unrelated marketing.

Our enquiry process uses the following services, each for its part of the workflow:

• Meta, to receive Facebook and Instagram Instant Form submissions.
• An n8n automation and database hosted on Railway, to route and track enquiries.
• Google Sheets (and Google Apps Script for our website form), to maintain team follow-up records.
• Sarvam's voice-agent service and its telephony providers, to conduct and analyse follow-up calls.
• Chatbase, which provides the chat assistant on our website.

These services process the information needed for their part of the workflow, under their own terms and privacy policies. Some of them may process or store information outside India.

Authorised Decoory team members may access enquiry records to provide and support the service. If we engage an agency or contractor to help run these services, they may access the records they need for that work.

We keep enquiry records for as long as we need them to respond to your enquiry, provide our services, and maintain reasonable business records. Call recordings, transcripts, summaries, workflow logs and backup copies may be kept for different periods depending on their purpose; we keep each only as long as we need it for the purposes above.

When information is no longer needed, we delete it or remove identifying details, subject to legal obligations and legitimate recordkeeping needs. Copies held by our service providers and in backups may take additional time to be removed.

To stop further follow-up, correct enquiry information, request a copy, or request deletion of your information, email hello@decoory.com with the subject “Decoory privacy request”. Include the name and the phone number or email address you used for your enquiry — including on a Facebook or Instagram form — so we can find it. Please do not send passwords or unnecessary identity documents.

We may take proportionate steps to check that the request relates to you. We will explain any information we must keep and why, and we will respond within the period required by applicable law.

You can also ask the caller or our team to stop contacting you. We will record your request and stop further automated and manual follow-up about that enquiry.

We limit access to enquiry records to authorised users and use access controls on our connected services. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

We do not run our own analytics or advertising tracking scripts on this website, and we do not set our own cookies for tracking or advertising. Our hosting provider may keep standard server logs (such as IP address, browser type and pages requested) to operate and secure the site. The website also uses a few third-party services, which may receive technical information such as your IP address and browser details, and may set their own cookies or similar technologies:

• Consultation form. Name, phone, email, city, project type, budget, your message, the page you submitted from and the time of submission are sent to a Google Apps Script that stores them in Google Sheets for our team.
• Chat assistant. Messages you type into the chat are processed by Chatbase, which provides the widget.
• Embedded map. The homepage embeds a Google Map, so Google may collect information when the map loads.
• Images. Some images on the site are loaded from third-party image hosts such as Unsplash.

Links to Instagram, Facebook, YouTube, Google Maps and WhatsApp take you to services with their own privacy policies. You can control cookies through your browser settings. If we add analytics, advertising or other tracking tools, we will update this policy.

We may update this policy as our services or practices change. The effective date above shows the current version. For privacy questions, contact us: